سياسة الاستبدال والاسترجاع

In the corner of the elegant abayas for trade, we are keen to provide high-quality products that match your trust, and we always strive to ensure the satisfaction of our valued customers. Therefore, the replacement and return policy has been clarified according to the following conditions: 1. Replacement and return conditions The customer has the right to request a replacement or return within a maximum period of 3 days from the date of receipt of the order. The product must be: unused in its original condition accompanied by all original packaging and accessories. The replacement or return does not include products designed or modified according to the customer's request, including abayas and furs that have been specially modified. 2. Cases not covered by replacement or return Products cannot be replaced or returned in the following cases: if the product has been used or damaged due to misuse. Products designed or modified specifically according to the customer's request. Products sold as part of special offers, final discounts, or clearance sales. 3. Replacement or return request mechanism Contact customer service through official communication channels within the specified period. Provide us with clear photos of the product showing its current condition for order review. The customer bears the shipping costs if the reason for the replacement or return is not due to a store error or a defect in the product. 4. Refunds After approving the return request and inspecting the product, the amount will be refunded using the same payment method within up to 7 working days. The refund process does not include shipping or delivery fees.